Return and Refund Policy
Once placed, orders may not be changed or canceled. But don’t worry—You can contact our email to change your order before we are shipped.
While we hope you love your purchase, we understand that you may need to return it. BestMartKitchen accepts returns on a vast majority of our products—in new, uninstalled condition and original packaging—within 30 days after your purchase unless otherwise noted on the item’s product page. We only accept returns or refunds to you. When the product is defective from the manufacturer, or broken during transportation. With products that work well and have been unsealed. We will refuse to return the item. For some reason the item is still in good working order and does not match the terms.
To begin a return request, please email us at [email protected] with the subject line RETURN REQUEST and your order information. Once your return request has been authorized, you will receive a shipping label by email. Print and attach to the box and drop off at your local USPS store. You may use your own shipping account to return an item, simply provide us a tracking number. The product must be returned to our warehouse in new condition and the working order within 05 days of your request has been approved.
Once your returned item(s) is received and inspected, your refund will be processed by the original payment method within 2-3 business days. You will be notified via email when your return has been processed. Be aware that a refund may take up to 7-10 days to appear on your account, depending on your bank or credit card issuer. Please note that any returned items that are damaged will not be refunded.
We are unable to accept returns for:
- Products that have been assembled or installed
- Products without the original packaging or not in their original condition
- Products with crystals that have been unwrapped
- Custom orders, including those that are made-to-order or customized to your specifications.
We make every effort to deliver your items to you in perfect condition. Unfortunately, items are sometimes damaged in shipping. We recommend that you inspect all items individually once they arrive so that any damage claims can be made immediately. If your item arrives damaged or with parts missing, you must notify us within 48 hours of delivery. We will arrange a prompt replacement of the item. We will also request that you provide photos of any damaged product, along with the product packaging. Please contact our Customer Service Team and we will be happy to replace the item or send replacement parts as soon as possible. In some instances, it is possible to repair damages and/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.
Please keep in mind that defective goods (those with factory defects, missing parts, or other problems originating prior to shipment) are handled differently than damaged goods (which are damaged in shipping). We work closely with our suppliers to ensure that quality production and inspection procedures are in place, but sometimes defects do occur. We work with you to resolve these issues, but you must report any product defect within 48 hours of receiving your order.
Most of our manufacturers guarantee their products with a warranty. Please contact us if you have questions regarding specific product warranties. BestMartKitchen Store and its suppliers shall not be liable for any indirect, special, consequential, or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to goods or services arising out of the use or inability to use this site or any product purchased from BestMartKitchen Store, damages resulting from use of or reliance on the information present, even if BestMartKitchen Store or its suppliers have been advised of the possibility of such damages.
Address: 25714 Center Ridge Rd, Cleveland, OH 44145, United States
Email: [email protected]